Refund policy
Return and Refund Policy
Thank you for shopping at The Loose Tea Grocer. We take pride in the quality of our loose leaf teas and want you to be completely satisfied with your purchase.
Returns Due to the nature of our products, we only accept returns if the item arrives damaged, defective, or incorrect. We do not accept returns on opened or used tea products for hygiene and quality reasons.
If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo of the item and your order details.
Refunds Once your return is approved, we will process your refund within 5–7 business days. Refunds will be issued to your original payment method.
We reserve the right to deny a refund if the item does not meet our return conditions.
Non-Returnable Items
- Opened tea packaging
- Items purchased on sale or as part of a bundle
- Gift cards
How to Request a Return Contact us at anagoldpharma@gmail.com or message us on Facebook with your order number and reason for return. We'll guide you through the process.
Shipping Costs Return shipping costs are the responsibility of the customer unless the return is due to our error.