Return and Refund Policy

We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully.

1. Returns

If you are not satisfied with your order, you may request a return within 7 days of receiving your item. Items must be unused, in their original packaging, and in the same condition as received.

2. Non-Returnable Items

Due to the nature of our products, opened or used tea and grocery items cannot be returned for hygiene and safety reasons.

3. How to Request a Return

To initiate a return, please contact us with your order number and reason for return. We will provide instructions on how to send your item back.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

5. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no additional cost.